Big Boss Interview

Artificial intelligence is advancing faster than the safeguards around it, and industry self-regulation is "not sufficient any longer". That is according to Brad Smith, president of Microsoft. Speaking to Will Bain on BBC's Big Boss Interview, Mr Smith said the world should worry more about AI safety than about any previous generation of digital technology in his 33 years in the industry. Microsoft is one of the world's largest AI developers and an investor in OpenAI. Mr Smith's comments set out a position that goes beyond the "tremendous self-regulation" praised in a recent White House AI accord. "Right now I'd argue that AI is moving forward faster than the speed of safety," Mr Smith said. "That's not good for the protection of the public. It's not even good for the industry itself." Mr Smith set out three measures. The first is a "safety brake or emergency brake" on any AI system controlling autonomous devices or critical infrastructure, an idea often described as a kill switch within the industry. He…

Negative perceptions of London’s stock market influenced companies’ decisions about where to list, according to Dame Julia Hoggett, chief executive of the London Stock Exchange. Speaking on Big Boss Interview, she acknowledges that companies had delayed or considered listing elsewhere because of the narrative surrounding London, but says that reflected the mood three or four years ago. “Markets do operate on sentiment,” she says. “We need to stop throwing shade at ourselves as a nation and being a bit surprised if it’s a bit dark, a bit chilly and a bit damp.” Hoggett also argues that coverage of London’s difficulties does not fully reflect the scale of its markets. She says the London Stock Exchange is Europe’s largest equity market by capital raised that year, the world’s second-largest fixed-income market and its largest market for closed-ended funds. She also points to Britain’s record of creating and growing businesses, saying the country produces more companies valued at over $1bn than anywhere outside…

Britain is "walking into a second significant energy crisis", the boss of the country's largest electricity generator has warned. Simone Rossi, chief executive of EDF in the UK, told the BBC's Business Editor Simon Jack on the Big Boss Interview that household bills are forecast to rise by around 20% in January. Customers still owe more than £5bn from the last crisis, four years ago. Gas is driving the rise. Gas prices are up 25%, while the electricity part of the price cap is 4% lower than in January. His advice is blunt: where you can, choose electricity over gas. He blames wars hitting the world's two biggest gas suppliers at once (Russia and Qatar), which he calls "almost unthinkable". Closer to the UK, he is asked whether ministers should approve the Rosebank and Jackdaw fields, he says: "Green light. Absolutely. No doubt about it." With most homes heated by gas and most cars running on petrol or diesel, weaning Britain off fossil fuels will take decades. Until then, he argues, producing oil and gas at…

The boss of Aviva, Britain's biggest insurer, has warned that some homes being built today could eventually become impossible to insure because of flood risk. Speaking to Sean Farrington, Dame Amanda Blanc said Britain is continuing to build homes in areas exposed to flooding, despite the growing threat from climate change. Aviva estimates 6.3 million UK homes are already at risk of flooding, a figure it expects to rise to 8 million by 2050. She said insurance works by spreading risk across large groups of people, but once flooding becomes almost certain, cover becomes much harder to provide. She questioned why thousands more homes are still being built in flood-prone areas and called for greater care in planning decisions. Dame Amanda also used the interview to send a message to the Chancellor ahead of the Budget, urging ministers not to fuel speculation about changes to pensions. She said rumours before last year's Budget led many savers to make decisions they later regretted. The conversation also covers…

The chief executive of Britain’s biggest listed technology company has questioned the government’s push to build more data centres, arguing that the UK does not have the scale to become a truly sovereign AI nation. Steve Hare, chief executive of Sage, says Britain should be realistic about where it can compete. He argues that data centres themselves are simply infrastructure and do not give the UK control over the underlying technology. If Britain wants greater technological sovereignty, he believes it would need to work with larger economies rather than try to build the whole AI stack alone. Instead, Hare thinks the bigger opportunity is in applications: using increasingly cheap and widely available AI models to build products that solve real problems for customers. He points to the rapid fall in the cost of leading AI models and believes much of the value will ultimately sit with the companies building useful services on top of them. His caution is informed partly by experience. Hare was finance director…

Sir Jim Ratcliffe says he has lost confidence in Britain and can see no circumstances in the near future in which he would return and reinvest his wealth in the UK. Ratcliffe, one of Britain’s wealthiest businessmen and founder of one of its biggest industrial companies, is now a tax resident of Monaco. He argues that high and frequently changing taxes, energy policy and a lack of long-term political decision-making have damaged Britain’s ability to attract investment. “I don’t have any confidence in the UK, really,” the INEOS founder tells BBC business editor Simon Jack for this episode of Big Boss Interview. One consequence, he warns, could become apparent this winter. Ratcliffe says Britain could run short of gas during a prolonged cold spell, potentially forcing industrial users to shut down. The UK imports much of its gas and has relatively limited storage, he says, leaving it competing on international markets with countries including China. His warning comes as production from the North Sea continues…

The executive chair of Paul Smith says working from home “just doesn’t work” for young people and has urged the government to stay out of decisions over where employees work. Ewan Venters argues that younger workers risk missing the informal learning and mentoring that comes from being around more experienced colleagues. He traces his own career back to joining Sainsbury’s at sixteen and learning from senior business figures by working alongside them, describing the experience as his “university education”. Venters says he is a “huge fan” of flexibility, but believes individual businesses rather than government should decide how it works. “Let business figure out the flexibility,” he says. “Please, let’s not have government intervention on whether you can work from home or not.” He says the government’s approach to employment rights will be one of the things he watches most closely. Venters took over as executive chair of Paul Smith after joining the board to review a business that has recorded losses for…

Artificial intelligence will help cure cancer within our lifetimes, according to Rene Haas, chief executive of Arm, the Cambridge-based company whose chip designs sit inside almost every smartphone on Earth. There are more than 350 billion chips using Arm technology have shipped worldwide. Haas says health is the "killer app" for the technology. Drugs can take 20 years to develop and around 95% of research and development efforts fail. He argues AI will shorten both the time it takes to discover new drugs and the time needed to test them, with some human trials eventually supplemented or replaced by AI modelling. "I believe in our lifetime, AI will help cure cancer," he tells BBC Economics editor Faisal Islam. But the ambitions Haas describes run into a physical constraint: the world cannot manufacture enough chips to meet demand. He says the industry is in an "absolutely supply-constrained environment" and expects that pressure to continue. Memory chip prices have risen sharply, smartphones are becoming…

(Episode 52) The chief executive of the world's largest water company has said Veolia would consider running Britain's water infrastructure if it were taken into public ownership, opening the door to a model in which the state owns the assets but private companies operate them. Asked whether that could mean "nationalise the assets, and Veolia comes in to manage them," Estelle Brachlianoff said: "It could be an option, yes." She described what that could look like in practice: Veolia running drinking water facilities, wastewater treatment plants and network management under contract, as it already does in other countries. What she ruled out was buying Thames Water. Pressed on the commercial opportunity, she said the ownership model was for government to decide. Brachlianoff leads a business with around €45 billion in turnover and 220,000 employees worldwide, including 15,000 in the UK. She says drought and water scarcity cost the British economy more than £1 billion this summer, with two-thirds of the country…

(Episode 51) Who should control Britain's biggest water company? Chris Weston, the chief executive of Thames Water, says he "completely agrees" with the Prime Minister that the industry, and Thames Water, needs greater public control. But he draws a clear distinction between stronger public accountability and public ownership, arguing that nationalisation or special administration could delay investment, increase uncertainty and ultimately leave taxpayers carrying the financial risk. Thames spent more than £1bn more than it received last year, with the shortfall currently funded by creditors. Under special administration, Weston says that funding would instead have to come from government while a new owner was sought. Full nationalisation, he argues, would place Thames Water's decade-long infrastructure programme on the public balance sheet alongside defence, health and education. His preferred solution is the proposal from more than 100 creditors to write off around £9bn of debt, inject fresh equity and…

(Episode 50) etoro customers are "definitely moving away from crypto," according to the company's founder and chief executive, Yoni Assia. After more than a decade at the forefront of digital assets, Assia says customers are increasingly shifting towards mainstream investing and cash savings, as etoro expands beyond its trading platform into broader financial services. The company, which manages around $20 billion in customer assets for more than 40 million registered users, is pursuing a UK banking licence, launching a Visa debit card and expanding into everyday banking services. Assia also discusses how etoro balances that expansion with its continued offering of cryptocurrency trading. Alongside ISAs and long-term savings products, the platform continues to offer access to crypto assets. Asked whether it is appropriate to offer highly speculative crypto products alongside mainstream savings, Assia said he believes customers should have choice, while acknowledging that the crypto market is "a much less…

(Episode 49) Andria Vidler, the CEO of Allwyn UK - the operator of the National Lottery - has warned the British public risks losing it, unless it innovates. Allwyn took over the running of the National Lottery from Camelot in 2024, and it had pledged to double the amount if gives to good causes from 33 million pounds to 60 million pounds. But Vidler told Felicity Hannah that its future is at stake, if it doesn't continue to change and adapt at speed. Part of this is the UK launch of Powerball, the first time the American lottery has been offered outside the United States. Unlike EuroMillions, its jackpots are uncapped and can rise into the hundreds of millions. The interview also examines whether the National Lottery should be treated differently from other forms of gambling. Vidler rejected suggestions that draw-based games contribute significantly to gambling harm, arguing that waiting for a result removes the cycle of instant gratification associated with more addictive products. She also defended the…

(Episode 48) The Halifax brand is being retired after more than 180 years — and Charlie Nunn says artificial intelligence is the reason why. The chief executive of Lloyds Banking Group told the Big Boss Interview that the way customers discover financial products has fundamentally changed. Increasingly, people are asking AI tools and large language models to find the best mortgage or savings account, making multiple banking brands less relevant in an increasingly digital world. That shift is also reshaping the debate around bank branches. Nunn challenges one of Britain's most politically sensitive narratives, arguing that physical access to banking has never been greater once post offices, banking hubs, community bankers, ATMs and cash points are taken into account. While he acknowledges that many people feel left behind by branch closures, he says the way banking services are delivered is changing, with thousands of Lloyds colleagues now providing hour-long consultations to vulnerable customers in their own…

(Episode 47) AI and drone warfare will force a “complete reimagining” of how conflict risk is calculated and insured, the chief executive of Lloyd’s of London has warned, because traditional assumptions about how wars escalate may no longer hold. Patrick Tiernan, who runs the 337-year-old insurance marketplace, told the Big Boss Interview that autonomous weapons and AI-driven decision-making could remove the warning signs and diplomatic pauses that have historically allowed insurers to adjust cover as conflicts intensify. “When we talk about the way war is insured at the moment, it assumes that it’ll build up, that there’ll be breaks in there, and that you can increase the cover,” he said. “It’s very possible that won’t be the case as there is more drone warfare, more artificial intelligence in the decision-making. So we’re going to have to completely reimagine how we cover that.” His warning comes as governments increase defence spending and NATO allies reassess their military commitments. Tiernan said…

(Episode 46) Britain should stop taxing workers and start taxing robots, according to the chief executive of one of the country's biggest recruitment firms, who says the UK's tax system is pointing in entirely the wrong direction at the worst possible moment. James Reed, CEO of Reed Recruitment, told the Big Boss Interview that the government is taxing employers who hire young people "to pick up beer glasses in gardens" whilst letting AI and automation — the technologies actively replacing those workers — go entirely untaxed. His mantra: "Back humans, tax robots." And he wants the next prime minister and chancellor to make it the centrepiece of a wholesale redesign of how Britain raises revenue. Reed argues this is not a fringe idea but an inevitability. "Taxation follows wealth," he said. "When you see these companies being valued at over a trillion, that's where the action is. So that's where the taxation should follow." He envisions transaction-based levies on AI services and automation — "rather like…

(Episode 45) Mondelēz International, the company behind Cadbury, Oreo, Toblerone and Ritz, has warned that future European investment could bypass the UK if regulatory instability persists. Chief executive Dirk Van de Put says the UK is the company’s second-biggest market globally and contributes more than £2.3 billion to the economy each year, supporting 12,000 jobs and spending £1.3 billion with more than 1,000 UK suppliers. But he is sharply critical of food and drink being left out of the government’s industrial strategy, despite representing around a quarter of industrial turnover. He says the sector is being taken for granted and warns that repeated policy shifts have already cost Mondelēz £40 million in reformulation work that was then superseded by further changes. Asked whether future investment could go elsewhere in Europe because of government policy, he says: “Yes, of course.” Van de Put also defends Mondelēz’s decision to continue operating in Russia, despite acknowledging the company pays taxes…

(Episode 44) The next great wave of demand for artificial intelligence chips could come not from chatbots, but from humanoid robots caring for ageing populations. That is the prediction of Wendell Huang, chief financial officer of TSMC, the Taiwanese company that manufactures the world’s most advanced semiconductors. As countries grapple with rapidly ageing societies, Huang sees robot carers and autonomous vehicles as major commercial frontiers beyond the current boom in AI data centres. TSMC is already struggling to keep pace with demand. Huang says the company is expanding as fast as it can across Taiwan, the United States, Japan and Germany, but new fabrication plants take two to three years to build and a further year or two to reach full production. Despite concerns about overinvestment, he rejects the idea that AI is a bubble, describing it as a “multi-year structural megatrend” backed by the financial strength of the world’s biggest cloud and technology companies. The most advanced chips will continue…

(Episode 43) Debenhams was once one of the biggest names on the British high street. Founded in 1778, it collapsed into administration before being rescued in 2024 and rebuilt as a digital-only marketplace. Now, under chief executive Dan Finley, Debenhams Group is back to growth after reporting a £350 million loss in the year to February 2025. Finley argues the business is now one of the biggest turnarounds in recent UK retail history, with the Debenhams brand generating £654 million in annual revenue and a marketplace model built around 25,000 brands across fashion, home and beauty. But his biggest fight is not just with the legacy of the high street. It is with China's fast fashion giants. Shein and Temu have disrupted the UK market, and Finley says the brands in his group — Boohoo and PrettyLittleThing among them, once the original online fashion disruptors — have taken a hit. He admits they have had a tough time but says the fightback is under way, with the group dusting itself off and competing again.…

(Episode 42) Jackie Jantos, CEO of Hinge, says the cost of living is reshaping dating habits, with daytime meet-ups becoming more common and traditional drinks dates becoming less popular as younger people look for cheaper ways to meet in person. She argues that AI should help users express themselves rather than speak on their behalf, rejecting suggestions that AI is making online dating less authentic. Hinge has introduced a range of AI-powered tools, including features that help users improve profiles, start conversations and reconsider potentially offensive messages before sending them. Jantos defends these interventions, saying they encourage reflection rather than creating a filtered version of users online. Jantos says it "breaks her heart" that some young people are turning to AI chatbots for emotional support instead of confiding in friends, arguing that difficult conversations and human connection remain essential parts of building relationships. She points to research showing high levels of…

(Episode 41) David Thomas, the outgoing chief executive of Barratt Redrow, says bricklaying robots are already being deployed on commercial building sites and predicts a revolution in how homes are built over the next decade. Factory-built timber frames, off-site manufacturing and “brick-simulation” cladding are beginning to reshape the construction industry, reducing the amount of labour required on site and changing how developments are assembled. Thomas believes the biggest transformation will come beyond ten years, as automation and factory production become increasingly embedded across housebuilding. The industry has struggled with recruitment for more than two decades, with far fewer young people entering trades such as bricklaying, plumbing and electrical work than in previous generations. Drone technology and AI are also becoming more common across large developments, helping with surveying, infrastructure monitoring and site security — though Thomas sees technology augmenting workers rather than…

(Episode 40) Lord Wolfson, Chief Executive of Next and a Conservative peer, warns Britain is facing a crisis in entry-level employment. Applicants for every shop vacancy at Next have almost doubled from 10 to 19 in just two years — a trend he describes as “indicative of just how big the crisis is in youth unemployment.” Across retail and the wider economy, he says there has been “a dramatic fall in entry-level employment opportunities” as rising National Insurance and National Living Wage costs push up the cost of hiring younger and less experienced workers. UK youth unemployment has now reached 15%. The crisis, he argues, will deepen under the Employment Rights Bill. Restrictions on flexible part-time working mean retailers risk being locked into permanent contracts when offering extra hours at Christmas or during university holidays. The result, Lord Wolfson says, will be fewer opportunities for students and reduced service for customers — consequences, he says, the government never intended. The…

(Episode 39) Amazon's UK boss has called for work experience to be made mandatory for everyone aged sixteen and over, describing it as "the most transformative thing" he has seen for young people entering the workforce. John Boumphrey argues that the education system is not producing work-ready school leavers and that the blame should fall on the system rather than on young people themselves. The cost of living crisis and its effect on retail pricing is a constant theme. Just this week the govenment called on supermarkets to cap the price of some goods to help consumers. Boumphrey - who is the UK Country Manager - sets out how Amazon aims to match the lowest price among national competitors and resists the suggestion that government intervention could do a better job than competitive markets. He acknowledges the impact of National Insurance increases and global disruption, including the closure of the Strait of Hormuz, on business costs, while insisting these have not yet fed through to customer prices.…

(Episode 38) Eben Upton, founder and chief executive of Raspberry Pi, joins the Big Boss Interview to discuss artificial intelligence, British manufacturing, semiconductors and why he believes there is a growing tendency to overestimate what AI tools can currently do. AI tools are “genuinely incredible”, Upton says, and he uses them regularly himself. But he warns against assuming they remove the need for human judgment, engineering skill or technical understanding. His concern is that the current enthusiasm around AI risks creating the impression that deep technical understanding is becoming less important, when in reality the opposite may be true. Raspberry Pi itself was originally created to reverse collapsing computer science applications at Cambridge University by giving children affordable programmable computers that could encourage them to “accidentally slide into engineering”. Upton’s message to young people is simple: “do more maths”. Despite advances in AI, he argues the world will need more…

(Episode 37) Andy Briggs, chief executive of Standard Life, joins the Big Boss Interview to discuss the war in Iran, pension reform,and the growing risk that millions of people are not putting enough aside for later life. Briggs says pension savers should not panic about the conflict in the Middle East, arguing that most economists expect short-term volatility rather than lasting structural damage to investments. Standard Life, which looks after 12 million customers and manages more than £300 billion in assets, believes pensions should be viewed over decades. Workplace retirement saving continued through COVID, the Ukraine inflation shock and the Liz Truss mini-budget fallout, because contributions are taken from gross pay before workers see their wages. Briggs addresses concerns about a potential AI bubble, noting that much of the funding flowing into artificial intelligence is now debt-based, which could create risks if companies fail to generate sufficient cash to service that debt. The new Pension…

(Episode 36) Sarah Breeden, Deputy Governor of the Bank of England for financial stability, joins Big Boss Interview to discuss risks in the global financial system, the rapid growth of private credit, and whether markets are prepared for the next economic shock. She tells BBC Business Editor, Simon Jack the private credit market has grown to around $2.5 trillion in less than two decades, and says the BoE is watching the sector closely. She warns it has “never been tested at this scale” and that aspects of the market carry echoes of the period leading up to the 2008 financial crisis — including rising leverage, complex interconnections between funds, insurers, pension schemes and banks, and limited transparency compared to traditional lending. There are already signs of strain. Investors have begun pulling money out of some funds, while others have been gated or marked down. Breeden warns this could lead to what she describes as a “private credit crunch”, where companies reliant on this form of financing may…

(Episode 35) Pano Christou, CEO of Pret, joins Sean Farrington for this episode of Big Boss Interview to discuss fuel volatility, salads, and subscriptions. Pret is starting to see inflation from the war in the Middle East, with fuel price volatility affecting the business. Prices aren’t currently set to rise, but he says they may have to if disruption continues. Some exports into the Middle East business are taking longer, but that’s not hampering Pret’s growth ambitions in the region. He says Pret’s revised £5-a-month drinks subscription has grown by close to 25% over the past year, after the original COVID-era offer had to “evolve”. Its newer large salad range has been a “roaring success”, selling 40% more units than expected, especially in the evening, as consumers move away from bread. He says he never set out to become chief executive, having worked his way up from assistant manager after earlier roles at Pret and McDonald’s, and says career progression comes from focusing on the job in front of you.…

(Episode 34) Nathan Coe, CEO of Autotrader, joins Sean Farrington for this episode of Big Boss Interview to discuss how rising fuel prices, the rapid growth of Chinese carmakers and advances in AI are reshaping the UK car market. Coe says the recent spike in petrol prices has triggered an immediate shift towards electric vehicles, with enquiries on Autotrader up 30% month-on-month. He says higher fuel costs are pushing more buyers to reconsider the total cost of ownership, accelerating interest in EVs. He also highlights the rapid rise of Chinese manufacturers in the UK market, describing their growth as “mind-boggling”. Firms such as BYD, he says, have scaled in a year what took Tesla six to seven, helped by competitive pricing and a shift in consumer behaviour - with EV buyers showing less loyalty to traditional brands. Coe is also asked about the Competition and Markets Authority investigation into online reviews, stressing the company’s focus on acting with integrity. On AI, Coe says Autotrader is…

(Episode 33) Wholesale gas prices have roughly doubled in three weeks amid instability in the Middle East, and Greg Jackson, co-founder and Chief Executive of Octopus Energy, the UK's biggest household energy supplier, says it is "very likely" that energy bills will rise from July. The energy price cap is set to fall in April due to government tax cuts on electricity, but Jackson warns that fixed tariffs and business tariffs are expected to climb in the summer quarter. He compares the situation to Groundhog Day — just three years after Russia's invasion of Ukraine triggered a fossil fuel crisis. Consumer behaviour has shifted sharply in the three weeks since the crisis began. Octopus has recorded a 50% increase in rooftop solar sales, a 30% rise in heat pump sales, a 40% jump in heat pump orders, and a 30% increase in demand for electric vehicle charging points. He says a dramatic shift is needed in the UK. China's approach to energy offers a stark contrast. Some 75% of all renewables being built globally…

(Episode 32) Larry Fink, is Chairman and CEO of BlackRock - the world’s largest asset manager, overseeing more than $14 trillion in investments on behalf of governments, pension funds and individual investors globally. He tells BBC Business Editor Simon Jack that oil prices could remain above $100 a barrel for years — and rise to $150 — if the Iranian conflict is not resolved, a scenario he says would trigger a “stark and steep recession”. Higher energy costs would ripple through agriculture, fertiliser, and global supply chains, acting as a regressive tax that disproportionately affects the poorest. Fink calls for “energy pragmatism”, arguing countries should use all available energy sources — from oil and gas to renewables and nuclear — to build resilience. He highlights Europe’s fragmented power systems as a structural weakness, particularly as energy demand rises with the expansion of AI infrastructure. On trade, Fink says globalisation is being recalibrated rather than reversed. Post-war trading systems…

(Episode 31) Mark Neale, founder and chief executive of Mountain Warehouse - the outdoor clothing company - joins Will Bain for this episode of Big Boss Interview to discuss how conflict in the Middle East, tariff volatility and UK economic policy are affecting retailers and the wider economy. Disruption to global shipping routes is already pushing up costs for businesses importing goods from Asia. Prior to the latest US/Isarael war against Iran ,attacks on commercial vessels in the Red Sea had effectively closed the Suez Canal to many freight ships for nearly a year, forcing cargo to travel around the Horn of Africa instead. That detour adds roughly two weeks to delivery times and significantly increases freight costs. Neale says companies have built greater resilience into supply chains since the pandemic, but sustained disruption in from the latest conflict will eventually feed through into higher prices if the situation continues. Trade policy is creating further uncertainty due to the impact of American…

(Episode 30) Marco Amitrano, European boss of PwC, joins the Big Boss Interview to discuss the UK economy, artificial intelligence, business confidence and the case for loosening the government’s fiscal rules to unlock infrastructure investment. Amitrano makes a direct appeal to Chancellor Rachel Reeves to reconsider the government’s borrowing limits, arguing that strict fiscal rules risk preventing the investment needed for long-term economic growth. He says the UK faces what has been described to him as a £2 trillion infrastructure gap, spanning transport, digital networks and the energy grid. Relaxing borrowing restrictions, he argues, could allow government to invest alongside business in the technology, talent and infrastructure needed to make the UK globally competitive. Amitrano acknowledges that markets may initially react with higher borrowing costs, but says a transparent plan showing how spending would drive growth could reassure bond investors. Artificial intelligence is already reshaping the…

(Episode 29) Charles Stewart, chief executive of Sotheby's, joins the Big Boss Interview and discusses the scrutiny facing the art market over money laundering, the growth of digital art and NFTs, the expansion of sports collectibles, and how the conflict in the Middle East could affect the industry. Stewart, who previously served as chief executive of a small bank before joining Sotheby’s, describes the characterisation of the industry as working with illicit money as a “misjudged notion”. He argues the company’s client base consists largely of established collectors, museum trustees and philanthropists who buy works to live with them rather than to obscure wealth. Russian buyers — often cited in discussions about opaque art transactions — represented less than 1% of Sotheby’s global business when sanctions were imposed following the invasion of Ukraine, he says, challenging assumptions about the role of Russian money in the market. Geopolitics is also shaping the art market. The Middle East has become an…

(Episode 28) Anthony Houghton, Chief Executive of Holland & Barrett, joins the Big Boss Interview as social media and online self-diagnosis reshape how consumers approach health and wellness. He describes a retail landscape where customers increasingly arrive in store — or online — having already decided what they need based on influencer content or digital health advice, not all of which is accurate or appropriate to their individual circumstances. In a £110 billion global health and wellness industry, the challenge for established retailers is navigating the gap between what customers believe products do and what they are legally permitted to claim. Holland & Barrett’s response has been a major internal reset. Three years ago, the company invested in a dedicated science team to review its entire range. Of approximately 4,500 core products, 2,700 have since been reformulated or upgraded. More than 1,000 own-brand products have been completely overhauled in the past 18 months alone. Labelling presents…

(Episode 27) Nicole Melillo Shaw, Managing Director of Volvo UK, joins Big Boss Interview at a pivotal moment for the electric vehicle market, as the company recalls 10,500 EX30 electric cars following four battery fires globally. “It’s against everything we stand for,” she says, reflecting on a situation that challenges a brand built on nearly a century of safety leadership. Despite a global failure rate of just 0.02% and no fatalities, Volvo identified the root cause in late December and immediately instructed owners not to charge beyond 70% while a fix is implemented. Repairs are scheduled to begin in late March. For Volvo, the response reflects what she describes as a precautionary, safety-first culture, even when the commercial implications are uncomfortable. Melillo Shaw examines what the recall means for consumer confidence in electric vehicles — a technology already under heightened scrutiny — even though petrol vehicles statistically present a greater inherent fire risk due to flammable fuel…

(Episode 26) Mark Allan, CEO of FTSE 100 property giant Landsec, tells Will Bain that much of the narrative around the UK’s commercial property market isn’t quite right. Demand for office space is robust: businesses are signing 15 to 20 year leases, and firms that downsized after COVID are reversing course. Even the fear that artificial intelligence will trigger mass job losses isn’t materialising just yet in leasing behaviour. He is bullish on the future of retail. Allan believes the shopping centre is firmly “back”, with sales and rents climbing again at major destinations such as Liverpool ONE and Bluewater. Retailers, he says, have become more selective - closing weaker sites while doubling down on the biggest and strongest locations. And with no new centres being built, the most successful ones are only becoming more valuable. But Allan is blunt about the challenges facing large scale development in the UK. The affordable housing market won’t improve until private development becomes financially viable…

(Episode 25) Clive Chesser, chief executive of PureGym, says surviving cancer fundamentally changed him as a leader — deepening his empathy and reshaping how he approached life, including changing career.. His diagnosis came during an extraordinarily difficult period in December 2021. While leading his then pub business through a complex private equity transaction, he was experiencing persistent breathlessness and fatigue he initially attributed to long COVID. After noticing swollen lymph nodes in his neck, members of his family — several of whom are senior doctors — urged him to undergo further tests. He completed them just before finalising the business deal. Christmas brought what he describes as an unimaginable sequence of events. On Christmas Day, his father-in-law died while his wife isolated at home with COVID. Shortly afterwards, Chesser received confirmation that he had cancer in his lymph nodes. The following day, he says, he faced the hardest moment of his life: telling his three teenage children…

(Episode 24) Timo Boldt, founder and chief executive of Gousto, believes Britain’s food system is broken. He points to the growing economic burden of diet-related disease with Government figures suggesting obesity alone costs the NHS more than £11 billion a year, while broader estimates put the total economic cost of overweight and obesity at more than £100 billion annually once lost productivity and reduced quality of life are included. Boldt argues the problem begins with what Britons eat. Research suggests more than half of the calories consumed in the UK come from ultra-processed foods, rising to around two-thirds among children and adolescents. He says these products are often engineered for what the industry calls the “bliss point” — the combination of salt, sugar and fat that keeps people coming back for more — and that the result is rising levels of obesity and diet-related illness. He defends Gousto’s typical price point of about £3.20 per meal per person, arguing that it compares favourably with…

(Episode 23) Brian Niccol took over at Starbucks in 2024. He became CEO at a time profits had been falling and customers going elsewhere. He says Starbucks had got too distracted on efficiency and technology and lost focus on customers and experience. Starbucks has re-introduced things like handwriting on cups and ceramic mugs in a bid to win back customers, and has also given the menu and stores a makeover. It's already seen sales improve but Brian Niccol says they still need to do more.. Technology is playing a big part in Starbucks plans to improve efficiency. It's using AI to take orders and allowing people to schedule their orders. It's also using technology to simplify the ordering process and stock. Niccol says this is allowing staff to spend more time to chat with customers. Presenter - Michelle Fleury Producers - John Mervin and Justin Bones Editor - Henry Jones 01:40 Getting customers back to Starbucks. Says had lost focus and got distracted 07:22 Using technology such as AI taking orders and…

(Episode 22) As CEO of financial services giant Legal & General, António Simões plays a huge role in the UK economy, not to mention in the financial wellbeing of tens of millions of people. From managing pension funds to massive infrastructure spending around the country, he oversees well over a trillion dollars’ worth of UK assets. Simões took the top job at the beginning of 2024, and he tells Will Bain how from the start he has been dedicated to maintaining a corporate culture with a healthy work-life balance. Bullish on the UK economy, Simões says the country sometimes spends too much time ‘talking itself down’ and that with its fundamental strengths the UK is one of the most stable economies in the world. But, he says, there are still big worries for young Britons’ futures. He tells Will he’s concerned about the low levels of pension enrolment around the country and says more financial education is needed for people to understand the “eighth wonder of the world”: compound interest. He also tells Will…

(Episode 21) Britain's education system stands accused of failing to prepare young people for careers by Neil Clifford, Chief Executive of Kurt Geiger. He tells Will Bain in this episode of BBI that the current education system is "not really fit for purpose" in preparing people for life after education. His own school journey saw him leave with a single O-level in art, achieved by drawing a Dunlop Green Flash trainer that he now keeps displayed in his office. The spurred him on to create the Kurt Geiger Academy, a government-recognised educational institution built within the company's London HQ. Clifford questions the usefulness of teaching history in school and wonders if the emphasis on mathematics - championed by former Prime Minister Rishi Sunak - is wise, seeing as "we can't out mathematics India or China". Instead he says the UK should focus on sectors where it maintains global leadership, pointing to creative industries as areas where Britain would be World Champions. Clifford describes how the…

(Episode 20) John Vincent, founder and chief executive of Leon, joins the Big Boss Interview to explore how the rapid rise of weight-loss medications could reshape the food industry—and how Leon intends to position itself to benefit. Vincent returned to the business in October 2025, four years after selling it, having grown disillusioned as a minority shareholder. He says he lacked the board control needed to run the company how he wanted. Following its sale to the Issa Brothers and subsequent ownership by Asda, Vincent argues Leon became an “orphan child” inside a larger corporate structure, losing what he describes as its “chutzpah, leadership and confidence” and drifting away from its original sense of purpose. So, Vincent has returned, and immediately put the company into administration, but says all suppliers have been protected and will be paid in full, though admits landlords are “probably less happy”. His strategy now involves scaling the business back initially, before rebuilding to around 100–200…

(Episode 19) Tom Beahon, co-founder and co-chief executive of premium sportswear firm Castore, joins Sean Farrington on this week’s BBI to tackle some of the most contested questions facing sport, retail and work—including a debate that many families and fans discuss: why replica football kits now cost what they do, and whether supporters are being priced out of the game. Beahon pushes back against the idea that brands are inflating prices arbitrarily, arguing that higher costs reflect inflation, rising material prices and unprecedented global investment in elite sport. He maintains that if consumers genuinely could not afford official merchandise, the market would force prices down. He also outlines how Castore is responding to affordability concerns through entry-level product ranges designed to keep official kits within reach, while defending the idea that premium pricing reflects economic reality rather than corporate opportunism. The conversation then turns to how technology could reshape fan engagement…

(Episode 18) Mark Constantine, founder and chief executive of Lush, discusses the Christmas rush, family run businesses, being "woke" and his love of birdsong in an amazing interview for Big Boss. He offers a festive perspective on the realities of retail during the Christmas season and describes the intense preparations for the holiday rush as akin to “preparing for war,” highlighting the logistical challenges and the need for resilience as customers descend on shops in the final days before Christmas. He also discusses the importance of personal support in business, revealing that he works with a psychologist who helps him navigate the complexities of leadership and decision-making. He explains how regular sessions provide accountability and clarity, underscoring the value of ongoing self-development for business leaders. Mark founded Lush with his wife, Mo, and their children have all been involved in the company in various ways. He reflects on the significance of family businesses in the British economy,…

(Episode 17) Rupert Soames speaks to Felicity Hannah for his final interview before he stands down as Chair of the Confederation of British Industry (CBI). He describes his surprise at the limited understanding many ministers and policymakers have of the realities faced by business leaders, particularly when it comes to employment, investment, and economic growth. With the Employment Rights Bills ping-ponging its way between the House of Lords and the House of Commons, Soames expresses concern over measures that have increased the cost and risk of employing people, particularly younger workers. He points to the Bill as a source of uncertainty, saying that while compromise was reached on some aspects, the overall effect may be to discourage job creation and make it harder for those with gaps in their employment history to find work, especially post-covid. Brexit and its economic consequences are explored with Soames describing the outcome as “really, really, really bad" for the UK’s economic prospects.…

(Episode 16) Dame Emma Walmsley, Chief Executive one of Britain's biggest pharmaceutical companies GSK (GlaxoSmithKline), says the company is prioritising the United States for product launches and investment, citing its scale, commercial opportunities and favourable business environment. She confirms GSK will invest four times more in the US than in the UK over the coming years, making America the company’s primary growth and innovation focus. Explaining GSK’s investment strategy, Dame Emma Walmsley points to the US market’s scale and competitiveness, boosted by recent government policy. She welcomes a new UK-US agreement removing tariffs and recognising pharmaceutical innovation, but warns of challenges for Britain’s life sciences sector. Despite the UK’s strong scientific heritage, she notes it accounts for just 2% of GSK’s sales, compared with more than half in the US. Dame Emma Walmsley stresses the UK must stay competitive to attract foreign investment, warning that other countries increasingly treat…

(Episode 15) James Daunt, CEO of Waterstones and Barnes & Noble, offers his take on the evolving landscape of bookselling in the United Kingdom and United States. Whilst he has a "natural and instinctive disdain" for literature generated by AI, he says that if they are clearly labelled as such he would sell them, if people wanted them. The conversation also examines the economic environment for bookshops, with Daunt commenting on Chancellor Rachel Reeves' budget and its implications for the high street. He acknowledges what he see's as the positive impact of government policy on business rates and retail sustainability, suggesting that these measures could contribute to a more vibrant and resilient high street. Daunt also covers the reading habits of young people, noting a sustained interest in books among younger generations, despite the proliferation of digital media. He says young readers continue to engage with literature, supporting the ongoing relevance of physical bookshops, but he bemoans the closure…

(Episode 14) Speculation surrounding the UK budget hurt the UK pension industry, that's according to Mark Fitzpatrick, Chief Executive of St. James’s Place, the UK's biggest wealth management company. He highlights how uncertainty in government policy has led to premature pension withdrawals, with many individuals acting on speculation rather than long-term strategy. Fitzpatrick also delivers a comparison between the UK and the USA investors saying there's a marked difference in cultural attitudes towards investing. He observes that Americans are more likely to discuss and celebrate investment, viewing wealth as a sign of progress and success, while in the UK, there is a greater tendency towards risk aversion and reluctance to talk about money. This cultural divide is reflected in the proportion of adults investing in stocks, with the US showing much higher participation rates. The conversation also turns to the role of technology and the potential for an artificial intelligence bubble and its impact on the…

(Episode 13) Vodafone’s chief executive, Margherita Della Valle, highlights the growing risks to Europe’s submarine cables, and calls for international cooperation to ensure the security and resilience of digital infrastructure. Addressing the recent threats posed by Russia, she calls for cross-border collaboration, and the implications for national and European security. Discussing the impact of the merger with Three, Della Valle examines the UK’s persistent “not spots”—areas with little or no mobile coverage—and the company’s commitment to eliminating these gaps through an £11billion pound investment. Della Valle also notes that Vodafone is set to launch a rival to Elon Musk's Starlink in 2026, providing total broadband coverage to the UK via satellite to standard mobile phones. Launching this first in the UK, she says you will even be able to get the internet at sea and in the most remote parts of the UK. The demands of artificial intelligence on telecoms infrastructure are also addressed, with Della…

(Episode 12) The UK automotive sector is navigating a period of significant change, with government policy, economic pressures, and international competition shaping the landscape. Ford UK boss Lisa Brankin outlines the risks posed by reported government measures, including a “pay per mile” on EVs, one of the measures the Chancellor is supposedly looking to address. Brankin tells Sean Farrington that these changes could further suppress demand for electric vehicles at a time when the market is already fragile. She also draws attention to the role of employee car benefit schemes, explaining that any reduction in these incentives could have a substantial impact on the auto industry. Ambitious climate targets set by the government are juxtaposed with the realities of consumer demand, as Brankin describes a market where regulatory ambition outpaces public appetite for electric vehicles. She calls for a coordinated and consistent approach to policy, stressing that ongoing government support is essential for the…

(Episode 11) Sundar Pichai, chief executive of Google and Alphabet, acknowledges that no company is immune from the risks of an AI investment bubble, including Google itself, and warns that the rapid growth of artificial intelligence will lead to significant societal disruptions. Speaking to BBC Economics Editor Faisal Islam he explains that, despite the company’s scale and diversified approach, overinvestment in artificial intelligence could still require Google to navigate challenging phases, just as any other business would. This admission comes as Google’s annual AI infrastructure spending surpasses $90 billion, reflecting the extraordinary scale and pace of global investment in the sector. The interview explores the implications of this rapid growth, with Pichai highlighting the unprecedented demand for energy and the need for new sources of power to support AI development. He outlines Google’s efforts to invest in renewables, nuclear, and geothermal energy, and describes the company’s commitment to…